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Troubleshooting & FAQ
Answers to the questions that don't fit neatly into one feature guide.
Sending & preparing documents
I can't find a document I sent a while ago. The All Documents page doesn't currently have search, filter, or sort — it's a plain paginated list. Check your Dashboard's Recent Documents first if it's something you sent recently; otherwise you may need to page through All Documents.
I deleted a document by accident. Deleting a document (from the ⋮ menu on All Documents) happens immediately with no confirmation step and can't be undone. Unfortunately, there's no way to recover it — see Deleting a document.
I pressed Ctrl/Cmd+Z but my deleted field didn't come back. Undo covers moving, resizing, and placing fields, but not deleting one. If you deleted a field by mistake, just place a new one.
Why does the Free plan say "unlimited recipients" but I hit a limit of 10? Every document (on every plan, including paid ones) is capped at 10 recipients. "Unlimited recipients" refers to how many people you can send to across all your documents over time, not on a single document.
Signing a document
The link says "Not ready for you yet." The document you're trying to sign uses a signing order, and it isn't your turn yet. You'll get an email automatically the moment it is — no need to keep checking.
I finished signing a document set, but I had to re-enter my name and signature on the second document. That's expected for now — auto-fill of your name, signature, and other repeated fields only carries across fields within one document, not across every document in a document set.
I signed, but I don't see a Download button anywhere. That's expected — signers don't get an in-app download button. Whether you receive the final file depends on the sender's settings: if they left auto-release on, you should receive it by email once everyone's signed. If not, contact the sender directly.
I clicked "Decline" on the consent screen — did that notify the sender? No. Declining just shows you instructions for how to contact the sender yourself; it doesn't send them anything automatically.
My verification code for a public link expired, or I'm not getting one. Click Resend code (after the cooldown, usually 60 seconds). Check your spam folder too. If it keeps failing, the link itself may have been paused, rotated, or expired by its owner — see Signing through a public link.
Account & billing
I don't see a way to cancel my subscription in the app. Go to Settings → General & Billing and click Manage Subscription & Payment — cancellations, card updates, and invoices are all handled through Stripe's billing portal, not directly in Inkless.
I can't resend a reminder email. You can only resend once every 12 hours per document, to avoid spamming recipients. If it's a sequential document, resending only reaches whoever's turn it currently is. Resending is also a paid-plan feature from the All Documents page (though the equivalent button on the Dashboard currently isn't plan-restricted the same way).
A teammate invite I don't want keeps reappearing. Clicking Decline on a team invite notification only dismisses it for that session — it doesn't cancel the invite. Ask whoever invited you to remove it on their end.